General Information
Q1: What is glamutensil?
glamutensil is an Ireland-based trading brand operating under www.glamutensil.com. We specialise in supplying high-quality personal care tools and beauty accessories—including application brushes, beauty sponges, and precision lash applicators—to customers across Ireland and the European Union.
Q2: How can I contact customer support?
Our customer support team is available during standard business hours (Monday to Friday, 09:00 – 17:00 GMT). You can reach us via email at makeup@glamutensil.com. We strive to respond to all inquiries within 24 business hours.
Orders & Payment
Q3: Which payment methods do you accept on www.glamutensil.com?
We accept a comprehensive range of payment options to ensure convenience for our European customers. During checkout, you may complete your transaction using:
- Credit and Debit Cards: Visa, Mastercard, and American Express
- Express Digital Payment Solutions: Apple Pay and Google Pay
- Supported Digital Wallets
All payment transactions are conducted in Euros (€) and are processed in accordance with strict international financial data security standards.
Q4: Will I receive an order confirmation?
Yes. Upon completing your transaction on www.glamutensil.com, an automated order confirmation detailing your purchase reference, item breakdown, and delivery address will be transmitted to the email address provided at checkout.
Shipping & Order Tracking
Q5: Where do you ship, and which logistics couriers do you use?
We serve customers located within the European region. To maintain consistent transport standards, we partner with priority international logistics carriers, including DHL, FedEx, and UPS Priority.
Q6: How long will delivery take?
Standard delivery across European destinations typically requires 5 to 10 working days following order dispatch.
Q7: How can I track my shipment?
We maintain complete transparency throughout the dispatch process. Automated shipping update notifications will be sent directly to your registered email address at key operational milestones, including:
- Initial order dispatch from our facility
- Arrival at key regional transit nodes
- Out-for-delivery status with the local carrier
Each email update will include your direct tracking reference number so you can observe your parcel’s movement.
Q8: What happens if my order exceeds the standard transit time?
If your delivery has not arrived within the standard 10 working day timeframe, please notify our support team at makeup@glamutensil.com. We will immediately initiate a formal tracking investigation with the assigned logistics carrier. Depending on the outcome of the investigation, we will promptly issue a full refund to your original payment method or dispatch a replacement order.
Returns, Cancellations & Damaged Items
Q9: What is your return policy under European Consumer Protection Law?
In compliance with European Union consumer legislation, European customers have a statutory 14-day Right of Withdrawal. You are entitled to cancel or return your order without giving any reason within 14 calendar days from the date on which you (or a third party designated by you) receive physical possession of the items.
To exercise this right, please submit a clear written notification to makeup@glamutensil.com before the 14-day period expires.
Q10: What should I do if an item arrives damaged or defective?
If your item arrives damaged, defective, or incorrect, you do not need to ship the physical item back to us.
Please follow these steps:
- Contact us via email at makeup@glamutensil.com within 14 days of receipt.
- Provide your order reference number along with clear photographical evidence demonstrating the defect or damage.
Once our team verifies the visual proof submitted, we will process either a full refund or send a replacement item at no extra cost.