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Terms of Service

1. General Provisions & Governing Law

These Terms of Service (“Terms”) govern the access to and use of www.glamutensil.com (“Website”), operated under the trading brand glamutensil in Ireland. By accessing our Website or completing a purchase for our personal care utensils, you agree to be bound by these Terms.

These Terms are formulated and governed in strict accordance with the laws of Ireland and applicable European Union consumer protection regulations.

2. Legal Entity & Official Contact

  • Website Domain: www.glamutensil.com
  • Trading Brand: glamutensil
  • Operating Location: Ireland
  • Customer Support Email: makeup@glamutensil.com
  • Telephone Support: [Please insert your local Irish phone number, e.g. +353 1 XXX XXXX]
  • Registered Address: [Please insert your physical registered address in Ireland]

3. Orders & Pricing

  • Order Acceptance: All orders placed via www.glamutensil.com are subject to item availability and order verification. Confirmation of an order will be transmitted via email to the address provided during checkout.
  • Pricing & Currency: Prices displayed on www.glamutensil.com are quoted in Euros (€) and are inclusive of applicable Value Added Tax (VAT) under European taxation law.

4. Shipping, Delivery & Risk Transfer

  • Geographic Focus & Couriers: We serve customers across European jurisdictions, partnering with international priority carriers including DHL, FedEx, and UPS Priority.
  • Delivery Timeframes: Standard transit time across European destinations is estimated at 5 to 10 working days.
  • Order Tracking & Milestone Notifications: Automated dispatch notifications and tracking updates will be transmitted to your registered email address at key fulfillment milestones, including order dispatch, arrival at regional logistics nodes, and local carrier delivery.
  • Risk of Loss & Title Transfer: In compliance with the European Union Consumer Rights Directive, the risk of loss, theft, or damage to ordered items remains with glamutensil until the customer (or a designated third party other than the carrier) acquires physical possession of the goods. Risk does not transfer to the customer upon handover to the logistics carrier.
  • Delivery Delay & Investigation Protocol: If your shipment exceeds the standard delivery timeframe, please contact makeup@glamutensil.com. Our administrative team will immediately open a formal investigation with the logistics carrier and, based on the verified outcome, issue a full refund or arrange a replacement dispatch.

5. Right of Withdrawal & Returns Policy

  • 14-Day Statutory Right of Withdrawal: Under European Union consumer protection law, European consumers have the right to withdraw from their purchase without giving any reason within 14 calendar days from the date on which physical possession of the goods is acquired.
  • Exercising Withdrawal: To exercise your right of withdrawal, you must notify us of your decision via a clear written statement sent to makeup@glamutensil.com prior to the expiry of the 14-day period.

6. Damaged, Defective, or Incorrect Items

  • Simplified Proof & Resolution: If an item arrives with verified defects, structural issues, or transit damage, you are not required to return the damaged physical item.
  • Claim Process: Please send an email to makeup@glamutensil.com within 14 days of receipt, including your order reference number and clear photographical evidence demonstrating the issue.
  • Remedy Options: Upon review of the submitted visual evidence, our support team will promptly process either a full refund to your original payment method or dispatch a replacement item at no additional charge.

7. Intellectual Property

All visual media, original photographs, copy, and layout structures published on www.glamutensil.com are the exclusive property of glamutensil or used under authorized commercial rights. Unauthorized copy, reproduction, or distribution of site media without express written consent is prohibited.

8. Limitation of Liability

Nothing in these Terms shall limit or exclude our statutory obligations under Irish commercial law or European consumer protection rights. Our total liability regarding any order shall remain limited to the total purchase amount paid by the consumer for the relevant transaction.