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Privacy Policy

1. Introduction & Data Controller

This Privacy Policy sets out how www.glamutensil.com (“we”, “our”, or “us”) collects, uses, stores, and protects personal data provided by visitors and customers (“you”) when accessing our website www.glamutensil.com or purchasing our personal care accessories.

For the purposes of the General Data Protection Regulation (GDPR) and applicable Irish data protection legislation, the data controller responsible for your personal information is www.glamutensil.com, operating in Ireland. You may contact our data privacy representative via email at makeup@glamutensil.com.

2. Information We Collect

When you visit www.glamutensil.com or place an order for our cosmetic application tools (including brushes, sponges, and lash applicators), we may collect and process the following categories of personal data:

  • Identity & Contact Data: Full name, billing address, shipping address, email address (makeup@glamutensil.com correspondence records), and telephone number.
  • Transaction & Financial Data: Order details, purchase history, and payment confirmation details. Please note that all online payment transactions are processed securely by our primary payment processing partner, Stripe. We do not store full credit or debit card numbers on our local servers.
  • Technical & Usage Data: IP address, browser type and version, time zone setting, operating system, and website navigation statistics collected via essential cookies.

3. Purpose & Legal Basis for Processing

We process your personal data strictly in accordance with European and Irish data protection frameworks, relying on the following legal bases:

  • Performance of a Contract: To process orders, manage shipments, fulfill purchases, and handle customer service requests initiated by you.
  • Legal Obligation: To comply with tax, accounting, and statutory record-keeping regulations mandated under Irish and EU law.
  • Legitimate Interests: To maintain website security, prevent fraudulent activities, and improve our operational efficiency, provided such interests do not override your fundamental rights.

4. Payment Processing by Stripe

To ensure secure financial transactions, financial data entered during checkout is transmitted directly to our payment gateway provider, Stripe. Stripe processes your payment details in compliance with rigorous Payment Card Industry Data Security Standards (PCI-DSS).

We do not hold or process raw debit or credit card data within our internal database. For further details regarding how Stripe handles your personal and financial information, please consult Stripe’s official privacy policy.

5. Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements:

  • Transaction & Tax Records: In compliance with Irish tax and commercial record-keeping regulations, financial and transactional data (including invoices and order history) are retained for a statutory period of 6 years following the end of the relevant financial year.
  • Customer Support Correspondence: General inquiries and support communications sent to makeup@glamutensil.com are retained for a period of 2 years to assist with ongoing customer service queries and administrative follow-up.
  • Account & Profile Data: If you create an account on www.glamutensil.com, your profile data is retained until you request account deletion or after a period of 3 years of administrative inactivity.

6. Your Rights Under GDPR

As a data subject located within the European Union and Ireland, you hold specific statutory rights under the GDPR, including:

  • Right of Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You may request the correction of inaccurate or incomplete data.
  • Right to Erasure: You may request the deletion of your personal data, subject to legal retention obligations.
  • Right to Restriction: You may request the suspension of data processing under specific circumstances.
  • Right to Data Portability: You may request the transfer of your data to another service provider in a structured format.

To exercise any of these rights, please submit your formal request via email to makeup@glamutensil.com.

7. Contact Information

If you have any questions, concerns, or formal requests regarding this Privacy Policy or our data handling practices, please contact our administrative team using the official details below: