HomeRefund & Return Policy

Refund & Return Policy

1. Overview & Governing Regulations

This Refund & Return Policy applies to all purchases completed via www.glamutensil.com, operating under the registered trading brand glamutensil in Ireland. Our policies are structured in full compliance with Irish commercial law and the European Union Consumer Rights Framework, providing absolute transparency and statutory protection for our European customers.

2. Statutory 14-Day Right of Withdrawal

In accordance with European Union consumer legislation, customers residing within the European Union hold a statutory 14-day Right of Withdrawal.

  • Cooling-Off Period: You have the right to withdraw from your purchase agreement without providing any reason within 14 calendar days from the date on which you (or a third party designated by you) take physical possession of the ordered items.
  • Notification Requirement: To exercise your right of withdrawal, you must inform us of your decision by submitting a clear written statement via email to makeup@glamutensil.com prior to the expiration of the 14-day period.

3. Standard Return Process & European Return Address

For standard returns initiated under the statutory Right of Withdrawal:

  • Authorisation: Please contact makeup@glamutensil.com to obtain return verification and instructions prior to sending any items back.
  • European Return Address:Returns Department – glamutensilAddress: XXX [Please insert your physical European return warehouse address]
  • Condition of Returned Goods: Returned items must remain unused, unaltered, and retained within their original packaging.

4. Damaged, Defective, or Incorrect Items (Photo-Evidence Process)

If an item received is verified to be defective, damaged during transport, or incorrect:

  • No Physical Return Required: You are not required to return the damaged physical item to our facility.
  • Email Notification: Please notify customer service via makeup@glamutensil.com within 14 calendar days of delivery.
  • Required Documentation: Include your original purchase order reference along with clear photographical evidence illustrating the damage or defect.
  • Resolution Options: Upon administrative review and verification of the submitted photos, glamutensil will promptly arrange either:
    1. A full refund issued back to your original payment method, or
    2. A priority replacement order dispatched to your address at no additional cost.

5. Delivery Transit Times & Non-Delivery Refund Protocol

  • Standard European Shipping: We ship across European destinations using priority carriers including DHL Priority, FedEx Priority, and UPS Priority, with an estimated transit duration of 5 to 10 working days.
  • Automated Order Tracking: Automated email notifications will be transmitted to your registered email address at crucial operational milestones—including parcel dispatch, regional transit node entry, and out-for-delivery status—allowing you to track every stage of your shipment.
  • Overdue Transit & Investigation: If your parcel has not arrived within the standard 10 working day timeframe, please inform makeup@glamutensil.com. Our support team will initiate a formal investigation with the carrier. Depending on the verified findings of the carrier inquiry, glamutensil will promptly issue a full refund or send a replacement dispatch.

6. Refund Processing & Original Payment Methods

When a refund is approved (whether following a statutory withdrawal, confirmed non-delivery, or visual proof of item defect):

  • Processing Timeframe: Refunds are processed within 3 to 5 working days of administrative approval.
  • Original Payment Method: All refunds are issued directly back to the original funding source utilised during checkout. Accepted payment methods supported for original credit processing include:
    • Credit and Debit Cards (Visa, Mastercard, American Express)
    • Express Solutions (Apple Pay, Google Pay)
    • Supported Digital Wallets

7. Official Contact Details

For all refund requests, return notices, or delivery inquiries, please contact our administrative team:

  • Trading Brand: glamutensil
  • Official Website: www.glamutensil.com
  • Official Email: makeup@glamutensil.com